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Packaging, Delivery & Returns

Packaging


Orders are sent out in cardboard boxes, paper padded envelopes, paper padding and paper tape. On occasion we will send out a package that's sealed with regular (plastic) tape. Why? 

Well, we work with like-minded suppliers who do their best to deliver items to us in 100% recyclable/biodegradable packaging which we then use for our outgoing orders, BUT every now and then we'll receive a box with plastic tape. We don't want these to go directly to landfill so we still reuse these boxes for our out-going orders. If you receive a package with regular tape, please try to reuse as well!

In fact, we encourage customers to reuse all of our packaging to keep then entire process as circular as possible!
 
Post Delivery
 
Orders will be dispatched within 1-3 days.
Please allow 1-5 days for delivery after dispatch.
 
Any UK Destination:
Royal Mail Standard 2-day delivery at a flat rate of £2.99 


Next-Day Click-&-Collect from Various Collection Points in Edinburgh
This service is coming soon! For updates, check out our Instagram @echo.shoppe

In the mean time local customers can opt for "Local Edinburgh Collection" at check out and once you place your order we'll send an email to coordinate a collection date, time and place! At the moment we can't guarantee it will be next day but we'll coordinate with you to get your products ASAP!

Returns
 
We hope you love our products as much as we do but if you’re not satisfied with an item, please send an email to hello@echoshoppe.com and we’ll be happy to help!
 
Decide you don’t want something when it arrives?
No problem, just keep everything packaged and return the items & receipt or proof of purchase to:
 
          Echo Shoppe Ltd.
          10 Colinton Road
          Edinburgh EH10 5DT

Please send returned items tracked as we cannot take responsibility for lost items. Once the item is received you will receive a refund (excluding shipping costs) and a confirmation email.
 
Please note that to be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging with a receipt or proof of purchase.
 
Several types of goods are exempt from being returned. Unless faulty, for reasons of hygiene, we do not accept products that are intimate or sanitary goods including:
 
          Menstrual products
          Toothbrushes and other oral products
          Razors blades
 
Additional non-returnable items:
          Gift cards
 
Any questions just give us a shout via email!
hello@echoshoppe.com