Packaging & Delivery

IS YOUR PACKAGING PLASTIC FREE?

Of course! We use recycled cardboard boxes, Kraft paper, paper tape and green Jiffy padded envelopes. We also reuse incoming packaging as often as possible with our outgoing orders to keep our processes as circular as we can!
 
Even though our packaging is recyclable, we encourage customers to reuse it if possible and keep the circular cycle going!
 
WHAT ARE YOUR SHIPPING OPTIONS?

We offer a click-and-collect service for local, Edinburgh customers and shipping via Royal Mail for the rest of the UK and Europe.
 
Click-&Collect orders are delivered to the collection point the next day by 4pm and you have 5 days to collect your parcel.
 
Postal orders typically go out the next day Monday to Thursday. Orders placed Saturday/Sunday will go out Monday. We’ll keep you notified by email if there are ever any delays.
 
Shipping Costs
 
Edinburgh:
Click-&Collect: 75p payable upon collection - in cash
 
United Kingdom:
Royal Mail Standard 2nd Class: £3.00
Royal Mail Tracked 24 Hours from Dispatch: £8.00
Royal Mail Special Delivery Next Day by 1pm: £11.00
 
Europe:
Europe Standard 5-7 Day Delivery: £10.00
Europe Tracked & Signed: £15.00

HOW DOES THE CLICK-&-COLLECT SYSTEM WORK?

We wanted to make it easier for our Edinburgh customers to access plastic-free products, even if they don’t live near a zero-waste shop, while also cutting down on our carbon footprint from local shipping…so we created our Click & Collect system.

The system itself is pretty simple; you purchase online, select the pick-up location from our list of partners and then we deliver your item(s) to that location by 4pm the next day. Just remember you’ll have to pay 75p (in cash) when you collect your order and you’ll need to show an official ID with a name that matches your order info. That’s it!

WHAT SHIPPING OPTION DO I CHOOSE IF I'M ONLY PURCHASING blue CARBON OFFSETS?

If you'll *only* be purchasing carbon offsets and you *do not* have any physical items that are in need of delivery, just select any one of our Edinburgh collection points so that you won't be charged a delivery fee. When you place your order you'll get a confirmation email to confirm your offset purchase and we'll see from your order that no delivery is needed. Any questions, just get in touch!