This one tonne C02 offset protects 50 square meters of mangrove forest from deforestation and contributes to community development projects in local villages
Please note offsets are non-refundable.
ARE ALL OF YOUR PRODUCTS 100% PLASTIC FREE?
Pretty much, but with a few exceptions which we’ll explain…
Yes, we avoid single-use plastic products and packaging like the plague.
Single use is the type of plastic you use once and throw away, so obviously providing alternatives to single-use is our entire reason for being.
BUT, if we’re being radically transparent (which we are) a couple of our products do contain single-use plastic *components* - those being our Zao mascaras and eye liners. These items have single use PET plastic containers that fit inside the bamboo exterior. Once they’re used, they can be recycled but, by definition they’re single-use plastic. While not ideal, our Zao mascaras and eyeliners are SO much better because they use waaaay less plastic, they’re refillable and they’re free from petro-chemicals so they’re definitely a step forward, even if they’re not a perfect solution.
Also, even though most of our products are made from wonderfully reusable materials like glass, metal, organic cotton and bamboo, a few items do contain some element of plastic - i.e. our reusable sandwich bags that are made from cotton but have an interior plastic liner. In this instance, plastic is what allows the items to be reusable and perform its destiny of replacing plastic Ziploc-style plastic bag and single-use plastic cling film.
While it’s fairly obvious why we use plastic in the instances that we do, we still avoid sweeping statements like “we’re 10000% plastic free” because greenwashing is such a growing problem, so we want to make sure we give YOU all the information so you can make informed decisions as a consumer based on accurate information.
Also, if you want to see what a product is made of, just check out the “Materials/Ingredients” section in the product description so you can see exactly what the product and its packaging is made of.
ARE YOUR PRODUCTS PALM-OIL FREE?
We are *almost completely* palm-oil free.
Avoiding palm-oil is HUGE for us, but even with that said the refillable mascara and liquid eye liners that we carry from Zao do contain Glycerin, which is a derivative of palm-oil. Zao sources only RSPO certified palm derivatives to ensure the greatest responsibility possible (yay!) but again, we still want to give you all the facts - it's what we call radical transparency!
All other products are palm free.
ARE YOUR PRODUCTS CRUELTY-FREE?
WHERE ARE YOUR PRODUCTS MADE?
First, we’d just like to say, we love our suppliers! We work with companies that share the same commitment to social/environmental sustainability and many are also small business owners too – yahoo!
The majority are UK headquartered, some of whom make their own products in-country, while others have manufacturing in China or India. If that’s the case, we ask them to provide info/certs on the factory conditions to verify social and environmental responsibility and they’re always happy to do so… again, this is why we choose to work with like-minded companies! In addition to UK suppliers we also work with a few companies from Europe or the US when we can’t find a specific item locally.
You can see where each product is made in the description section, under “Ethics.”
IS YOUR PACKAGING PLASTIC FREE?
Of course! We use recycled cardboard boxes, Kraft paper, paper tape and green Jiffy padded envelopes. We also reuse incoming packaging as often as possible with our outgoing orders to keep our processes as circular as we can!
Even though our packaging is recyclable, we encourage customers to reuse it if possible and keep the circular cycle going!
WHAT ARE YOUR SHIPPING OPTIONS?
Due to Covid 19 and the limited hours of our local post office, we're currently only dispatching orders Monday to Friday. If you place your order on Friday we'll do our absolute best to pop it in the post that same day. If we can't, it will go out first thing Monday! Orders received on Saturday & Sunday will also be dispatched on Monday. Please note, the above also goes for our 24 hours from dispatch option!
While we know the Royal Mail are working their wee tails off to get your packages to you within the normal time frame, the Covid 19 situation may cause unforeseen delays so we ask for your patience!
Royal Mail Standard 2nd Class: £3.00
Royal Mail Tracked 24 Hours From Dispatch: £8.00
Royal Mail Tracked & Signed, aprox. 5-7 day delivery: £10.00*
USA DELIVERY - ON HOLD
Temporarily unavailable due to the massive in crease in shipping fees. Any questions though, please get in touch!
*All international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Echo shoppe is not responsible for these additional charges. International post may experience additional delays due to Covid 19 so shipping times are general estimates, although it could take longer.